Cancellation Policy
Need to cancel your reservation? Review cancellation policy details and exclusions below.
Ticket, Lesson, Rental, & Activity Cancellation
Cancel up to 3 days before your start date for an eVoucher credit
- All products and services are non-refundable and non-transferable
- In order to qualify, you must submit your request form no later than 72 hours (3 days) prior to your arrival date
- Credits are issued as an eVoucher valid on loonmtn.com or at the resort
- Cancellation requests must be submitted no later than 8:00AM.
Example: If your ticket or service is reserved for Saturday, a cancellation request must be sent by Wednesday at 8:00AM
| Qualifying Products & Services Include: |
|---|
| ✓ Lift tickets |
| ✓ Day Lessons |
| ✓ Equipment Rentals |
| ✓ Sno-Go |
| ✓ Gondola Skyrides |
| ✓ Ninja Wild |
| ✓ Mountain Biking |
| ✓ Zipline |
| ✓ Bungee Trampoline |
| ✓ Climbing Wall |
About eVoucher Credits
What you can buy: Redeem toward any Loon product or service.
Where to use: Online at loonmtn.com or in person at the resort
Expiration: eVoucher credits expire 365 days after the resort issue date. Any unused balance will expire after that date.
This policy has changed, effective January 1, 2026.
Season Pass Cancellation
Cancel by December 9, 2025 for a rollover voucher credit valid next season
- All products and services are non-refundable and non-transferable
- Defer the value of your current valid, unused season pass toward any season pass valid next season.
- Before December 9, 2025, unused season passes are eligible for a full credit valid next season
- After December 9, 2025, rollover requests are considered only for qualifying reasons, including medical and hardship, and credit value varies based on request date
- Rollover requests are final and ineligible for reversal
| Qualifying Products & Services Include: |
|---|
| ✓ New England Pass |
| ✓ Loon Season Pass |
The following products are not eligible for the Winter Rollover Program: Season Pass add-on products (including the Ikon Pass, Pleasant Mountain Night Skiing, and Loon Bike Park), New England 2-5 Day, resort ticket packs and frequency cards, promotional products, multi-day tickets, and employee passes.
Ticket Pack, Lesson Pack, & Seasonal Program Cancellation
The following products expire at the end of the season with no refund, transfer, or credit.
| No Refund, Transfer, or Credit |
|---|
| ✗ Ticket packs (any size) |
| ✗ Progression lesson packs (5, 10, 20) |
| ✗ Lesson 3-packs |
| ✗ Seasonal programs |
Need more help?
If none of the above information relates to or resolves your question, please contact us for additional support.
