Cancellation Policy
Need to cancel your reservation? Review cancellation policy details and exclusions below.
Ticket, Lesson, Rental, & Activity Cancellation
Cancel up to 3 days before your start date for an eVoucher credit
- All products and services are non-refundable and non-transferable
- In order to qualify, you must submit your request form no later than 72 hours (3 days) prior to your arrival date
- Credits are issued as an eVoucher valid on loonmtn.com or at the resort
- Cancellation requests must be submitted no later than 8:00AM.
Example: If your ticket or service is reserved for Saturday, a cancellation request must be sent by Wednesday at 8:00AM
| Qualifying Products & Services Include: |
|---|
| ✓ Lift tickets |
| ✓ Day Lessons |
| ✓ Equipment Rentals |
| ✓ Sno-Go |
| ✓ Gondola Skyrides |
| ✓ Ninja Wild |
| ✓ Mountain Biking |
| ✓ Zipline |
| ✓ Bungee Trampoline |
| ✓ Climbing Wall |
About eVoucher Credits
What you can buy: Day tickets, private lessons, rentals, zipline, and more
Where to use: Online at loonmtn.com or at the resort
Expiration:
2024 vouchers expire December 31, 2026
2025 vouchers expire December 31, 2027
Season Pass Cancellation
Cancel by December 9, 2025 for a rollover voucher credit valid next season
- All products and services are non-refundable and non-transferable
- Defer the value of your current valid, unused season pass toward any season pass valid next season.
- Before December 9, 2025, unused season passes are eligible for a full credit valid next season
- After December 9, 2025, rollover requests are considered only for qualifying reasons, including medical and hardship, and credit value varies based on request date
- Rollover requests are final and ineligible for reversal
| Qualifying Products & Services Include: |
|---|
| ✓ New England Pass |
| ✓ Loon Season Pass |
The following products are not eligible for the Winter Rollover Program: Season Pass add-on products (including the Ikon Pass, Pleasant Mountain Night Skiing, and Loon Bike Park), New England 2-5 Day, resort ticket packs and frequency cards, promotional products, multi-day tickets, and employee passes.
Ticket Pack, Lesson Pack, & Seasonal Program Cancellation
The following products expire at the end of the season with no refund, transfer, or credit.
| No Refund, Transfer, or Credit |
|---|
| ✗ Ticket packs (any size) |
| ✗ Progression lesson packs (5, 10, 20) |
| ✗ Lesson 3-packs |
| ✗ Seasonal programs |
Need more help?
If none of the above information relates to or resolves your question, please contact us for additional support.