Plans Changed?
If your plans change after you’ve purchased lift tickets, rentals, lessons, or activities, submit a Change request 3 days before your visit and we’ll convert the full dollar value of your purchase to a credit good for 365 days.
Winter
- Lift TicketsExcluding Ticket Packs
- Rental EquipmentSki, Snowboard, Sno-Go
- LessonsExcluding seasonal programs or packs
- Season PassesView Rollover
Summer & Fall
- Gondola Skyride Tickets
- Bike Rentals
- Activity ticketsBike Park, Ninja Wild, Zipline and more
How It Works
To qualify, submit your request form no later than 72 hours (3 days) prior to your arrival date.
Credits are issued as an eVoucher, valid at loonmtn.com or at the resort.
Cancellation requests must be submitted no later than 8:00AM.
About eVoucher Credits
What you can buy: Redeem toward any Loon product or service
Where to use: Online at loonmtn.com or in person at the resort
Expiration: eVoucher credidts expire 365 days after the resort issue date. Any unused balance will expire after that date.
Ineligible Products & Services
The following products expire at the end of the season with no refund, transfer or credit.
✗NE Day Ticket Packs and XL 3-Pack
✗ Progression Lesson Packs (5, 10, 20)
✗ Lesson 3-Packs
✗ Seasonal Programs
Season Pass Rollover
If you’re a season pass holder and need to defer your pass value to next season due to a medical condition or qualifying hardship, visit our Season Pass Rollover page for eligibility details and to submit your request.
We're Here To Help
Have questions or need to find your voucher? Here are a few options to get you to the right place.