Season Pass FAQs

  • Frequently Asked Questions

Access Pass

  • Yes. Access Pass holders have been notified via email notifying them of their Loyalty Discount details. 

  • Yes. The Worry-Free Winter Assurance will ensure we provide the value of a season for those who purchase a pass for the 2020/21 season before June 15, 2020. Loon is committing to offering 150 open days of skiing and riding (As an example, the period from November 15-April 15 is 150 days.). If Loon provides fewer than 150 open days of skiing, then the pass holder will receive the percent of the season missed as a credit towards the following winter's season pass purchase. 
    Example: If Loon is open for a total of 135 days of skiing and riding, a pass holder will receive a credit equivalent to 10% of the total purchase price of their 2020/21 pass towards a 2021/22 season pass next season. 

  • Yes. Access Pass holders may use the available summer and fall benefits and that will not impact their eligibility to rollover their pass under the Worry-Free Winter Assurance. 

  • Yes, if the entire 2020/21 winter season was lost for any reason including Covid-19, war, terrorism, or a natural disaster, you would receive a credit for your 2020/21 purchase towards the purchase of a 2021/22 season pass. 

New England Pass

  • No, all New England Pass products are off sale.

  • At this time, we cannot completely rule out a reservation system. Our goal is to not require a reservation for New England Pass holders to ski or ride this winter. 

  • Yes. You will receive a 2020/21 Ikon Base Pass, included with your Platinum New England Pass, which will give you unlimited and 5-day access to 36 global destinations; does not include Jackson Hole or Aspen Snowmass.

    • Your Ikon Base Pass does not include access to Loon, Sugarloaf or Sunday River.
    • 8 Friends & Family vouchers are not valid at Loon, Sugarloaf or Sunday River.
    • Pass is strictly intended for the assigned Platinum New England Pass pass holder, non-transferable. Privileges for passes redeemed fraudulently will be revoked. Non-refundable, cannot be exchanged for cash.
    • Valid for the 2020/21 season only, not valid for 2020 spring access.
    • Your Ikon Base Pass is not eligible for upgrades or insurance.

    Ikon Base Pass Fulfillment

    • All Ikon Pass fulfillment will begin in September 2020 and may take up to two weeks from the time of redemption thereafter.
    • You must redeem the Ikon Base Pass code by December 1, 2020 at IkonPass.com or by calling Ikon Pass Call Center (888-365-4566, Option 5)
    • Passes cannot be issued until a photo is uploaded and waivers are signed.
    • Your Ikon Base Pass can be mailed to you or it can also be picked up at any North American Ikon Pass destination guest services center or ticket window during operational hours where your pass is valid—not at Loon, Sugarloaf or Sunday River. You will need your confirmation number and ID. If you receive a pass in the mail after you pick up your pass at the mountain, the Ikon Base Pass in the mail will be void.

    Questions

    • For help redeeming your Ikon Base Reciprocal Pass, please call (888-365-4566, Option 5)
    • For questions regarding your eligibility, code or local product, please call your home resort (Loon, Sugarloaf or Sunday River).
  • For the 2020/21, all New England Pass products will be printed on RFID media to enable direct-to-lift access at Sugarloaf, Sunday River and Loon.

  • Yes. You will receive a 2020/21 Ikon Base Pass, included with your Platinum New England Pass, which will give you unlimited and 5-day access to 36 global destinations; does not include Jackson Hole or Aspen Snowmass.

    • Your Ikon Base Pass does not include access to Loon, Sugarloaf or Sunday River.
    • 8 Friends & Family vouchers are not valid at Loon, Sugarloaf or Sunday River.
    • Pass is strictly intended for the assigned Platinum New England Pass pass holder, non-transferable. Privileges for passes redeemed fraudulently will be revoked. Non-refundable, cannot be exchanged for cash.
    • Valid for the 2020/21 season only, not valid for 2020 spring access.
    • Your Ikon Base Pass is not eligible for upgrades or insurance.

    Ikon Base Pass Fulfillment

    • All Ikon Pass fulfillment will begin in September 2020 and may take up to two weeks from the time of redemption thereafter.
    • You must redeem the Ikon Base Pass code by December 1, 2020 at IkonPass.com or by calling Ikon Pass Call Center (888-365-4566, Option 5)
    • Passes cannot be issued until a photo is uploaded and waivers are signed.
    • Your Ikon Base Pass can be mailed to you or it can also be picked up at any North American Ikon Pass destination guest services center or ticket window during operational hours where your pass is valid—not at Loon, Sugarloaf or Sunday River. You will need your confirmation number and ID. If you receive a pass in the mail after you pick up your pass at the mountain, the Ikon Base Pass in the mail will be void.

    Questions

    • For help redeeming your Ikon Base Reciprocal Pass, please call (888-365-4566, Option 5)
    • For questions regarding your eligibility, code or local product, please call your home resort (Loon, Sugarloaf or Sunday River).

Loon Pass

  • The MiD and Student MiD passes are on sale in limited quantities. Sale of these products may end at any time. 

  • No. There is not payment plan available. 

  • Guests with an existing RFID media pass can load their new pass online.

    New passholders without an RFID pass will have their pass mailed to them after they have uploaded their photo and once they have read and signed the waiver.

  • No, the Senior Midweek Pass is no longer available. 

  • No. On June 15, all New England and Loon season passes were taken off sale while we began planning for winter. With much uncertainty related to restrictions for the upcoming winter, we believe it is best to keep passes with that level of access off sale. 

  • At this time, we cannot completely rule out a reservation system. Our goal is to not require a reservation for Loon pass holders to ski or ride this winter. 

  • No. Loyalty discounts were only available through the June 15 deadline.

  • Yes, the Worry-Free Winter Assurance Plan is included:

    1. Example: If Loon is open for a total of 135 days of skiing and riding, a MiD or Student MiD pass holder will receive a credit equivalent to 10% of the total purchase price of their 2020/21 pass towards a 2021/22 season pass next season. 

    1. Rollover: Pass holders can also choose to rollover the value of their purchased 2020/21 season pass toward a single season pass available for the 2021/22 winter season through December 10, 2020. No questions asked. 
  • No. This will not be available for the 2020/21 winter season. 

Worry-Free Winter Assurance

  • Worry-Free Winter Assurance (WWA) has two parts: 150-Day Commitment and The Rollover.  

    • 150-Day Commitment: We will ensure we provide the value of a full winter season for those who purchase a 2020/21 pass before June 15, 2020. Our resorts are committing to offering 150 open days of skiing and riding (As an example, the period from November 15-April 15 is 150 days.). If the three combined New England Pass resorts are open for fewer than 150 days of skiing for any reason, the pass holder will receive a credit toward a 2021/22 season pass based on the percentage of the season missed. 
    • The Rollover: Pass holders can also choose to rollover the value of their purchased 2020/21 season pass toward a single season pass available for the 2021/22 winter season through December 10, 2020. No questions asked. 

  • The WWA provides a credit toward the purchase of any 2021/22 New England Pass or resort-specific season pass. It will not provide refunds.

  • The value of the credit will be based on the percentage of the 2020/21 season our three combined resorts are not able to open for skiing, based on a 150-day season. For example, if our resorts are open for only 135 days, 10% of the value of your pass purchase would carry over as a credit toward the purchase of a 2021/22 pass. The credit will be calculated at the end of the winter season.  
    For resort-specific passes, the credit will be calculated based on the number of open days at the resort where the pass is valid, based on a 150-day season.  

  • The value of any credit issued for your 2020/21 pass can be applied to the purchase of any 2021/22 New England Pass or resort-specific season pass. You will be free to change the level of pass if desired. Credits will be non-transferable from the original 20/21 pass purchaser. 

  • You will receive a resort gift card with the remaining balance.

  • No. There is no additional cost. 

  • An open day is considered any day during which the resorts offer lift-accessed skiing and riding during scheduled operating hours for the day.

  • New England Pass and resort-specific season passes of all age categories are eligible. Season passes purchased (and not used) prior to December 10, 2020 are eligible. The New England 5-Day, resort ticket packs and frequency cards, promotional products, multi-day tickets, and employee passes are not eligible.

  • The pass holder will receive a credit for the amount paid for their 20/21 season pass. Actual age and/or pass categories for 21/22 passes will apply at the time of the 21/22 pass purchase based on resort policies.  The pass holder will be responsible for any cost increases if the pass holder is no longer eligible for a pass and/or a pass product is no longer offered. 

  • No. This option is non-transferable and may be used for the original 2020/21 passholder only.

  • No. This is only available for 2020/21 season passes that have not been scanned or used its benefits prior to December 10, 2020.

  • Pass holders who have not used their passes must request from their home resort between September 10 and December 10, 2020.  Any requests made after December 10, 2020 will be ineligible.

  • Yes, you can purchase a different pass. If you decide to buy a lower priced pass product, you will receive a resort gift card with the remaining balance. There is no guarantee that the pass product you purchase in 2020/21 will be available in 2021/22.

  • No. Ikon's Adventure Assurance is not available to an included on this promotional Ikon Base Pass product.

  • No. If the Ikon Base add-on pass is used or another winter benefit is used, then the Platinum New England Pass is considered used and is no longer eligible for the rollover benefit.

Ikon Pass

  • Yes. At this time, Loon is working to address the use of Ikon Pass reservations and will provide an update with any confirm guidelines, potential restrictions and/or advance reservations requirements.

    More Here

  • Yes. Ikon Friends and Family discounts will be usable but may be subject to availability. We will have an update on this process as we get closer.

  • Ikon Pass holders will be able to start making reservations on ikonpass.com or through the Ikon Pass app on November 9.