Take Extra Care
February 5, 2021
I hope this message finds you safe and healthy.
We are over two months into the season and conditions are – simply put – sweet. I hope you have been able to find moments of normalcy on the mountain, whether it be carving down Cruiser or staring across the ridgeline atop North Peak.
Getting back to normal is something we have all been questioning since March. The levels of uncertainty in day-to-day operations have been a challenge, and I am supremely proud of my team for persevering through.
Our lift operations team has been doing a remarkable job enforcing mask use in lift lines. Help them out – don’t make them remind you to cover your nose and mouth. If you see someone near you wearing theirs incorrectly – remind them. It has been incredibly frustrating to hear stories of aggression towards our team. Behavior of this type will not be tolerated. If you see this happening, please back us up or report it. Be the reason we have a season.
In September, I noted that our plan was to operate Seven Brothers Triple more frequently. And to date, we are fulfilling that mission. I understand that for many guests, this lift is an important alternative to the Gondola, but operating this lift seven days a week is not an option due to lack of available staff. We plan for this lift to operate five days a week and are hopeful that can continue. However, due to the current situation we are all in, this is subject to change.
Since opening, our shifts around indoor services have been the most prominent changes, and we are continuing to proceed with caution. Moving forward, the Governor Adams and Octagon lodges are open to Grab-N-Go seating only. You may order outside at the Grab-N-Go window and bring your order inside if seating is available. No indoor food & beverage services are available at these venues. Changes will continue to be made as necessary and we appreciate your understanding.
Colder temperatures have made adapting to these changes more difficult, for you and our team. To offer more shelter on some of these cold New Hampshire days, expect the Quick Stops at the Governor’s Pavilion and Gondola Barn to be open more frequently. Time inside these spaces will be limited but are a great option if you need a spot to warm up and your vehicle isn’t an option.
You can find an outline of the current food & beverage services on the Know Before You Go page.
Keep Us Healthy
Lastly, continue to follow the guidelines of public health officials. Stay home if you’re feeling sick. Stay home if you are quarantining due to close contact or isolating after testing positive. If you’ve recovered from COVID-19, you must still follow safety protocols: wear a mask and practice social distancing. This also applies to anyone who has been vaccinated.
More changes from normal will occur as we continue through this season. Please stay flexible, vigilant and know that the Loon team is focused on health and safety. Loon’s success is dependent on our team and you – our Community – being healthy.
Thank you for staying true,