Health & Safety

We are excited to welcome you back to Loon at a time in which we could all use some fresh air. The health and safety of our guests, team members and community are always a primary concern, and we must all act responsibly to stop the spread of COVID-19.

Upon your return, you will notice new protocols and procedures across the resort that follow the guidelines from Centers for Disease Control and Prevention (CDC), and other health officials. Now more than ever, we all must take steps to protect ourselves, so we can all continue to enjoy the White Mountains.

Loon is committed to following state and local health orders, and will continuously adjust operations and safety protocols to protect team members and guests.

Your Responsibility When Visiting

Be Aware

When visiting a public space, including Loon, risk of being exposed to COVID-19 does exist. Understanding that no reasonable efforts can entirely wipe out possibilities of a virus being transmitted, we remain committed to taking every step to help protect the safety of our team members and guests. Face coverings must be worn by all team members and guests when at Loon. The health of our team members is being diligently monitored and remains a priority in our daily operations. Our health and safety policies may be revised at any time.

Before You Arrive, Ask Yourself

  1. Have you been in close contact with a confirmed case of COVID-19 in the last 14 days?
    NOTE: Healthcare workers caring for COVID-19 patients while wearing appropriate personal protective equipment should answer "no" to this question)
  2. Are you experiencing any respiratory symptoms, including a runny nose, sore throat, cough, or shortness of breath?
  3. Have you had a fever or felt feverish in the last 72 hours?
  4. Are you experiencing any new muscle aches or chills?
  5. Have you had any new changes in your sense of taste or smell?
  • If you answered yes to any of these questions, please do not put our employees and other guests at risk. Come back another day when you feel better. Any deposit will be returned.

Be Responsible

  • Remain home if experiencing symptoms of COVID-19: Fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose
  • Keep a safe distance of at least 6 feet from other people visiting the attractions at all times
  • Practice frequent hand hygiene/washing
  • Wear a cloth face covering over mouth and nose to protect others when in public locations where other consumers might be present (e.g. restroom facilities)

Resort-Wide Policies

  • The health of our team members is being diligently monitored and remains a priority in our daily operations. Our health and safety policies may be revised at any time.
  • Team members sign a Workplace Safety Pledge to adhere to resort safety practices intended to help keep team members and guests safe.
  • Face coverings must be worn by all team members and guests when at Loon. 
  • Plexiglass sneeze guards are in place at point-of-sale locations.
  • Staff undergo health screenings prior to every work shift
  • Commonly-touched surfaces and equipment undergo frequent cleaning.