General Manager

  • Job Title:
  • Type:
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  • General Manager
  • Full-Time
  • Year-Round
  • active
  • 2017-08-01
  • Submit cover letter and resume to


The General Manager of Loon Mountain is responsible for the development and implementation of strategies to maximize the profitability of the resort and to be the prime motivator of overall resort growth. The General Manager will oversee all operations, development and marketing of Loon Mountain Resort and will report to the corporate team on financial and other performance metrics. The General Manager will also report to the Chief Operating Officer of day ski areas.

To be considered for the position, the candidate must have at least 10 years' experience in ski area management.

Resort Responsibilities:

Resort responsibilities include but are not limited to the following:

Manages all aspects of the delivery of quality and safe recreational experiences by a motivated team of employees.

Annually updates and communicates the resort business plan for approval including revenue forecasts, annual operating budget, product pricing, and the capital improvement and maintenance budgets.

Annually procures liability and property insurance coverage consistent with Boyne Resort requirements.

Provides point of first contact for insurance representatives, adjustors, and legal counsel relative to risk management files.

Updates and oversees the implementation of all risk management strategies and emergency preparedness programs.

Proactively maintains relationships with community groups and government agencies.

Ensures effective and efficient operations are in place to meet guest service standards and expectations.

Monitors progressive concepts within the snow resort and hospitality industries to ensure that Loon Mountain Resort is appropriately positioned to take advantage of new trends, systems or opportunities.

Strategically plans for resort growth and development.

Direct Supervisory Responsibilities:

Supervises 8 department heads in resort operations and carries out supervisory responsibilities in accordance with the Boyne Resorts policies and applicable laws.  Responsibilities include interviewing, hiring, and training management team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Experience, Qualifications, Commitments:

The following is a general description of the experience, qualifications or commitments which the General Manager should acknowledge in applying for this position:

- Possess understanding of the complexities of recruiting, training and oversight of 200 - 900 employees in a diverse range of business units including human resources, accounting, IT, marketing, construction, heavy equipment operations and repairs, recreation activity instruction, recreation equipment rentals, retail, first aid, food & beverage and general sales.

- Demonstrated commitment to work a schedule that is driven by the needs of the resort business including a requirement to work additional hours, weekends and holidays as necessary.

- Demonstrated success in a leadership role with excellent interpersonal, communication and motivational skills.

- Possess a successful track record of proficient planning, business, and financial capabilities.

- Basic understanding of snowmaking, grooming and lift operations

- Demonstrated ability to negotiate agreements and contracts to the benefit of the company.

- Understand and protect the brand of the resort

- Proficiency in a full range of business computer applications.

- Understanding of point of sales systems and their operational application.

- Have experience in guest relations including the ability to deal positively with complaints/consumer issues and to diffuse situations which may negatively affect the company. 

Boyne Resorts - Competencies Necessary for Resort General Manager Position:

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and on budget.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
  • Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Education and/or Experience:                     

The successful candidate will possess a combination of educational and work experience to clearly demonstrate the capabilities necessary for the position of General Manager, Loon Mountain Resort.  The candidate must have a minimum of 10 years plus experience of ski resort management.